Política de reembolso

RETURN & REFUND POLICY

We want you to love your Aervely products. If you're not fully satisfied, you may return unused, unopened items within 30 days of delivery for a full refund.

Is my order eligible for a return? Yes — as long as the item is unused, in its original packaging, and requested within 30 days of the delivery date. For hygiene reasons, opened mouth tape or nasal strips cannot be returned unless the item arrived damaged or defective.

How do I start a return? Email us at support@aervely.com with your order number and the reason for your return. We'll respond within 1–2 business days with return instructions.

Who pays for return shipping? Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in that case, we cover the cost.

When will I get my refund? Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or incorrect items If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost.

Non-medical disclaimer Aervely products are comfort accessories for your sleep routine and are not medical devices. They are not eligible for return due to change of mind related to medical outcomes, as they are not intended to diagnose, treat, or cure any condition.

Questions? Contact us at support@aervely.com.

Si el artículo no se marcó como regalo cuando lo compró, o si el donante recibió el pedido para que se lo envíen más tarde, le enviaremos un reembolso al donante y él encontrará fuera de su regreso.